1. General

Resa by Ushnakmals (“we”, “us”, “our”) reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

2. Product Authenticity

All our sarees are handcrafted using traditional weaving techniques. Slight variations in colour, texture, or weaving details are natural and reflect the beauty of handloom craftsmanship. These variations shall not be considered defects.

3. Pricing & Payment

  • All prices are listed in INR and are inclusive/exclusive of taxes as applicable.
  • We reserve the right to revise prices at any time without prior notice.
  • Payments must be made through the available payment methods on the website.

In case of payment failure or pending status, the order will be processed only after confirmation from the payment gateway.

4. Order Confirmation

Once an order is placed and payment is processed, you will receive an order confirmation email or WhatsApp notification. We reserve the right to refuse or cancel any order due to product unavailability, technical issues, incorrect pricing, or suspicious activity.

5. Shipping

We strive to ship all orders within the timelines mentioned on our Shipping Policy page. Delivery delays caused by courier partners, weather conditions, or unforeseen events are beyond our control.

6. Return, Exchange & Cancellations

  • We follow a strict no-return policy due to the delicate nature of handcrafted products.
  • Exchanges or replacements are only offered in case of genuine manufacturing defects, as detailed in our Return/Exchange Policy.
  • Order cancellations are not permitted once confirmed, except in rare cases such as duplicate orders or technical errors (as evaluated by our team).

7. Colours & Display

We strive for accurate colour representation, but actual product colours may vary slightly due to screen settings, lighting conditions, and digital displays. Such variations are not considered defects.

8. Intellectual Property

All content on this website—including images, designs, logos, text, graphics, and product photography—is the exclusive property of Resa by Ushnakmals. Unauthorized copying, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to misuse the website, interfere with its operations, or engage in fraudulent activity, including unauthorized access, data scraping, or manipulating pricing.

10. Limitation of Liability

Resa by Ushnakmals shall not be liable for any indirect, incidental, or consequential damages arising from use of our website, products, or services. Our liability is limited to the value of the purchased product.

11. Privacy & Security

Your personal information is handled as per our Privacy Policy. By using our website, you consent to the collection and use of your data as described therein.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of the courts in New Delhi.

13. Contact Us

For queries or support, connect with us at:

Email: ushnakmalsresa@gmail.com

WhatsApp: +91 70070 18048